WalkTalk Support

We're here to help! Find answers to common questions or contact us directly.

Need Help?

Contact our support team:

technical_support@walktalk.me

We typically respond within 24 hours

Frequently Asked Questions

How do I create an activity?

Tap the "+" button on the main screen, select an activity type, fill in the details (title, location, time, difficulty), and tap "Create Activity". Your activity will be visible to other users.

How do I join an activity?

Browse activities on the main screen, tap on one you're interested in, and swipe left on the activity card or tap the "Join" button. The host will receive your join request and can accept or decline.

Why can't I cancel more join requests?

You can cancel a join request twice for the same activity. This limit is the same on every tier, including Premium — it is an anti-spam measure, not a subscription feature, and it does not reset. The limit applies only to cancelling a request for that one activity; you can still request to join other activities as normal.

How does location sharing work?

During an active activity, location supports navigation, meeting up and participant sharing. Use Privacy Settings → Location Sharing to manage participant visibility. You can also change location access in iOS Settings; limiting access can affect navigation and nearby features. Saved route and city history are separate from live sharing.

How do I chat with other users?

When you send a join request or someone sends you one, a chat room is automatically created. Go to the Messages tab to view all your conversations. You can also chat with activity participants once you've joined.

Can I delete my messages or chats?

Eligible chats offer Delete for me or a personal history cutoff. This hides history for your account without erasing the shared messages for other participants, and new messages can still appear. Chat and message actions depend on membership and the conversation state. A scheduled room-wide deletion is separate from hiding a chat for yourself.

How do I change my profile picture?

Go to your Profile tab, tap "Edit Profile", then tap the camera icon on your profile picture. You can take a new photo or choose from your photo library.

What are the different activity types?

  • Walking: General walking activities
  • Tea Time: Cafe hopping and social tea walks
  • Baby Walk: Walking with strollers or young children
  • Dog Walking: Walking with dogs

How do I report inappropriate behavior?

If you encounter inappropriate behavior or content, please email us at technical_support@walktalk.me with details. Include the username, activity/message details, and any screenshots if possible.

Why am I not receiving push notifications?

Make sure notifications are enabled:

  • Go to iOS Settings → WalkTalk → Notifications
  • Enable "Allow Notifications"
  • Choose your preferred alert style

If notifications are enabled but you're still not receiving them, try logging out and back in.

Account Management

How do I change my password?

If you use email and a password to sign in, open the app's sign-in screen, tap "Forgot your password?", enter your email address, and tap "Send Reset Link". If an account with that email exists, you will receive reset instructions by email; check your spam folder too.

If you sign in with Apple or Google, use that sign-in option and manage access through the provider. Contact technical_support@walktalk.me if you need help accessing WalkTalk. Do not send your password or sign-in codes.

How do I delete my account?

Confirming deletion starts permanent removal of your WalkTalk account. There is no account-restoration period, and some server cleanup runs asynchronously.

In the App:

  1. Open the Profile tab and go to Settings
  2. Tap "Delete Account" and read the deletion and subscription information
  3. Type DELETE, complete any requested account verification, and confirm

Deletion covers your profile, activities you created, messages you sent in chats you still belong to, pending join requests, and your participation in joined activities. Messages in chats you previously left, shared copies and stored attachments may remain. Confirmation does not mean every backup or provider-held copy has already been erased.

Apple subscriptions: Deleting your WalkTalk account does not cancel an Apple subscription. Use "Manage Apple Subscription" on the deletion screen or open iOS Settings → your name → Subscriptions to stop future charges. Subscription cancellation is not required to delete your account.

If you cannot access your account or need help with remaining data, email technical_support@walktalk.me with the subject "Account deletion" and your registered email address. We may need to verify account ownership. Do not send your password, sign-in codes or private recovery credential.

Warning: Account deletion is permanent. Read the app's confirmation screen and use a disposable account if you are testing this feature.

Privacy & Safety

Is my location data safe?

Privacy Settings includes controls for sharing your live location with activity participants. Live position sharing is different from saved route and city history: planned routes, recorded walks and city visits can remain in activity history, Explore and Passport. Turning off live sharing does not itself erase these records. Read our Privacy Policy for more details.

Safety Tips

Technical Issues

The app is crashing or not working properly

Try these steps:

  1. Force close the app and reopen it
  2. Check for app updates in the App Store
  3. Restart your device
  4. If the issue persists, email us at technical_support@walktalk.me with:
    • Your device model and iOS version
    • Description of the problem
    • Screenshots if applicable

Feature Requests & Feedback

We love hearing from our users! If you have suggestions for new features or improvements, please email us at technical_support@walktalk.me with the subject "Feature Request".


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